Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase from STORNEXORA.

Return Period

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return:

* The item must be unused and in the same condition as received
* The item must be in its original packaging
* Proof of purchase or order confirmation is required

How to Start a Return

To initiate a return, please contact us at:
📧 supportstornexora@gmail.com

Once your return request is approved, we will provide instructions on how to send your item back.

Items sent back without prior approval will not be accepted.

Damaged or Wrong Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that depending on your bank or payment provider, additional processing time may be required.

If more than 15 business days have passed since your refund was approved, please contact us at supportstornexora@gmail.com.

Exchanges

The fastest way to get the item you want is to request a return first. Once the return is approved, you may place a new order.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned for hygiene, safety, or health protection reasons. These include personal care and beauty products, skincare items, custom-made products, and perishable goods.

We also do not accept returns on sale items or gift cards.

Contact Us

If you have any questions about returns or refunds, please contact us:
📧 supportstornexora@gmail.com